As one of our customers that has registered for online access on our website CanarySense.ca, you are now officially a Member with a Member Account. As such, you now have access to the following additional benefits:
Once you're signed in with your email and password, you will be directed to CanarySense.ca/MyAccount where you will have exclusive access to the above mentioned features.
Here we'll go over some Tips & Tricks to assist you in navigating through your options, so you don't miss out on anything. Let's get started...
Check out our Quick Start Guide to help you.
Members get better pricing. As soon as you sign in to CanarySense.ca you will be automatically be redirected to CanarySense.ca/MyAccount, where you will always see your best price.
As a registered Member, we will email you as we have exclusive special offers for you. Keep an eye open on your Inbox ... these can start and end at any time.
As a Member your account information is pre-loaded into our system. This allows you to get through the Checkout process much more quickly with several more options. Which we'll go over below.
As a Member, you are not required to Checkout with a Credit Card. We encourage you to use our Purchase Order option (on approved credit). However, you have complete flexibility and can choose your preferred payment method... Wire Transfer/EFT, Cheque (on approved credit), PayPal or Credit Card (Visa, MasterCard, American Express, or Discover). You'll find all your options at the Step 3: Review & Pay of the Checkout process.
As a Member, your Shipping Addresses are pre-loaded into our system. Simply select your destination address from the drop down list under "Choose Your Shipping Address” at the Step 1: Address of the Checkout process.
Don't see the address you want to ship to? No problem, simply select "Create a New Shipping Address” and enter the required information. You will be contacted to confirm the details and have that address added to our system. It will then be available to you on future visits.
You can also add a new Shipping Address in the My Account section of the website.
Would you like to ship this order to an address under your Company Name? Simply select "Drop Shipment” and enter the required information.
As a registered Member, you have full flexibility when it comes to how you want us to ship your order. At the Step 2: Shipping of the Checkout process, you will have the option to either enter your own preferred courrier information for us to send it collect or you can choose from our pre-pay and charge options.
Don't forget - We offer our Members Free Shipping! Here are the details...
We're happy to offer Free Ground Shipping on online orders to our customers who have a total purchase that exceeds our Free Shipping threshold of $99.00. Free shipping is only available to customers shipping Ground. Orders shipping 2 Day, Overnight or Express will not be eligible but can be upgraded at the checkout for an additional cost.
The My Account section allows you to view your order history & the status of your orders, to review and update your information & your company's, add new shipping addresses, fill a Credit Application, and more.
When signed in to your Member Account, select MY ACCOUNT at the top/right of the page to access it.
The My Orders page allows you to see your order history and the status of your orders.
Not seeing the order you are looking for?
You can search for orders using the order number on your order confirmation, your purchase order number, the invoice number or the model number of ones of the products you ordered.
Once your order is placed, you will get a confirmation from us by email. If there's anything special with your order, you will be contacted to go over this. At any point of the process, you can view the Status of your order on the My Orders page. Otherwise, you will receive a confirmation of the order leaving one of our warehouses by email.
These emails go out automatically every step of the order processing from our system. To ensure you receive these emails as well as other order communications, please add our address to your email safe senders list, address book or contact list.
If your order is a partial shipment, we can only show you the overall status of your order. To receive detailed information, click the 
beside your order's status to request an email with detailed information. An email will be sent to you with a PDF detailing your order. This PDF shows the status of your order as of when you requested it. It can change at any time.
The My Information page allows you to review and update your account information.
If you've forgotten your password, you can reset it on the Forgot Password page. Simply enter your email address and a verification link will be sent to that email address to confirm your request. Once confirmed, you will get an email with your new password.
When signed in to your Member Account, select MY ACCOUNT at the top/right of the page, navigate to the My Information page and select Change Password.
On the Change Password page, enter your current password and the new password you want to use. Your new password must have 6 characters or more. An email will be sent to you with a link to confirm the update. Once you click on that link, your password will be changed and you will be able to sign back in.
To update your Member or Billing information, click Edit beside the appropriate section, do your changes and click Save to update the information.
Updating the Billing Address
Your billing address is shared with other contacts in your company. As such, it may take 1 to 2 business days to complete the update. If there is any issue with your request, you will be contacted to go over this.
Not seeing your updates?
For your account security, an email will be sent to you to confirm some changes before they take effect. To ensure you receive these emails as well as other order communications, please add our address to your email safe senders list, address book or contact list.
Please allow a few minutes after you have requested or approved updates for them to be applied.
Some changes (like changing your username) may require you to sign out and sign back in to take full effect.
You can add a new Shipping Address to your account at Checkout, or by selecting Create a New Shipping Address on the left side of the My Information page.
You will be contacted you to confirm the details and have that address added to our system. It will then be available to you on future visits.
Some of your Member Account information is shared with other members from your company. Members from the same company share billing information, shipping addresses, discounts and more.
The Contacts page allows you to view a list of contacts from your company who are set up in our system.
If a contact exists in our system but does not have a Member Account, you can request to sign them up. They will be contacted by email to create their account.
Not seeing the contact you are looking for?
Be sure to use the search to find them using their email address.
We are working on integrating more features to our website.
If you didn't find the information you needed here, we're happy to help you:
